Refund Policy
We understand that plans can change, and we strive to be as flexible as possible while ensuring fair notice for appointment adjustments. If you need to make changes to your booking, please contact us as soon as possible.
Cancellations & Rescheduling
(24+ Hours Before Appointment)
If you need to cancel or reschedule your appointment, you may do so at least 24 hours in advance for a full refund or to reschedule at no extra cost.
Cancellations Within 24 Hours of Appointment
If you cancel within 24 hours of your scheduled appointment, you will be eligible for a 50% refund.
Missed Appointments (No-Show)
If you fail to attend your appointment without prior notice, you will not be eligible for a refund.
No-Show Upon Therapist Arrival
If the therapist arrives for your scheduled appointment and you are not available due to a forgotten booking, a double booking, or any other reason that prevents the session from going ahead, this will be treated as a no-show, and the session will not be refundable.
Therapist Cancellations
In the unlikely event that the therapist needs to cancel your appointment, you will be offered the option to reschedule at your convenience or receive a full refund.